I wish if there is zero star. In general I had horrible experience with AAA insurance!!! But in specific this agent office??.. OMG!!! They're not even explaining what the discount they gave you until you get random bill saying you didn't do this you didn't do this... thisss...and there excuse is "it's in term and conditions" who really read 50 pages in the time you're on the phone or in person??? And when you asked them questions why this happened they refer you to 1800.... and that department refer you to your agent. What an professional biz manner is this?????
Iโm left nothing but frustrated for 2 weeks due to your customer service line. I have been trying to get in contact with my agent through the number provided on the website, but of course thatโs not his number nor his extension. Itโs just the office number. I try to type in the last nameโฆ he apparently doesnโt Exist. I was told by 3 separate people that my bill was going to go down $150 dollars. Nothings changed. I was told someone would contact me. No one did. The app isnโt helpful whatsoever. And the website runs slow. Overall I wish I would have never switched insurance companies. The service quality really should be rated zero but they wonโt let me do that here.
They have no respect for the customers
We been with them for long time they only help you when they take the payment only
Never give u clear answer
When they donโt want to help u they Hang up on u
They keep increasing the price
I have bad experience Donโt recommend it
The dude who runs it is a scumbag.
This is just an update, I had fellow employee who was complaining about her insurance and they asked her where it was and sure enough it was this company. I wrote my review years ago. This is just an update. I had a bad person that works for me to cancel it and leave that insurance company for another one she seven more money. And my friends are going with this please I beg them to leave.
A B
a week agoI wish if there is zero star. In general I had horrible experience with AAA insurance!!! But in specific this agent office??.. OMG!!! They're not even explaining what the discount they gave you until you get random bill saying you didn't do this you didn't do this... thisss...and there excuse is "it's in term and conditions" who really read 50 pages in the time you're on the phone or in person??? And when you asked them questions why this happened they refer you to 1800.... and that department refer you to your agent. What an professional biz manner is this?????
Car Spare Key
4 years agoLovely ladies Fast responsive and accurate Busy most of the time but they do their job right Great advice and follow up Thanks
joilynn shooltz
8 months agoIโm left nothing but frustrated for 2 weeks due to your customer service line. I have been trying to get in contact with my agent through the number provided on the website, but of course thatโs not his number nor his extension. Itโs just the office number. I try to type in the last nameโฆ he apparently doesnโt Exist. I was told by 3 separate people that my bill was going to go down $150 dollars. Nothings changed. I was told someone would contact me. No one did. The app isnโt helpful whatsoever. And the website runs slow. Overall I wish I would have never switched insurance companies. The service quality really should be rated zero but they wonโt let me do that here.
Salah Alsoofi
5 months agoThey have no respect for the customers We been with them for long time they only help you when they take the payment only Never give u clear answer When they donโt want to help u they Hang up on u They keep increasing the price I have bad experience Donโt recommend it
hulk rogan
a year agoThe dude who runs it is a scumbag. This is just an update, I had fellow employee who was complaining about her insurance and they asked her where it was and sure enough it was this company. I wrote my review years ago. This is just an update. I had a bad person that works for me to cancel it and leave that insurance company for another one she seven more money. And my friends are going with this please I beg them to leave.