Dr. Anthony El Khoury MD

Worst experience EVER!!! Only giving 3 stars because the Doctors and the Nurses were great. The rest of the experience was terrible!!! My brother needed surgery on a badly broken leg. We tried calling to get an appointment for an Orthopedic Doctor to look at his leg. He waited 4 days before anyone called him back. Then he was only given the option of seeing the PA. She was very nice but useless. Just kept repeating the same things over and over and not answering our questions. Waited another day or 2 to finally get a date for his surgery. Thankfully, his surgery went well. However, the 2 ladies at the waiting room desk were useless!! The second one was just RUDE. I was in the waiting room from 1:00 to 6:00. The only update I received was from the Doctor. After, the supposed waiting room women left. I flagged down a woman and a man, in scrubs, and told them my saga. They immediately turned around and found my brother and escorted me to the correct place. The next morning, I called to get an update on how my brother did overnight. I was informed that I had to call back at 9:00. Not helpful at all! I didn't want a dissertation. I wanted a brief update. For example, "He slept well or "In lots of pain." The Doctors and the Nurses were the only positive aspects of this whole awful debacle.

Worst emergency department I have ever been to. Nurses and staff barely bother to even look you in the eye. Came in with extreme abdominal pain that had been going on for over 6 hours, waited in the waiting room for over two hours, and then was told I wasn’t allowed to lay down. But because of the pain, I could barely sit upright. I would highly recommend going anywhere else if you plan on being seen. Also to say my son has had two admittances here for RSV in two years and not one person was overly friendly. Always just seems like a bother. I always wonder why people praise nurses because I sure haven’t had one experience with anyone who made me feel more at ease than they did to make me feel like an annoyance.

On July 23 I had an appointment with a new doctor in the pulmonary dept. I thought he was very nice and he explained things to me. He said I had a heart murmur and scheduled an echocardiogram for the next week for me. I had that the last week in July. Nobody called me with the results so I thought no news was good news. I ended up calling at the end of August to ask about the results. Someone called me back the same day and said I had heart failure and I should see a cardiologist. That's nice, nobody would have told me that if I didn't call them. And if I had known the diagnosis a month earlier I might have been able to get an appointment with a heart doctor sooner than November 20. Northing was said except that I have heart failure. More information would have been nice. Letting me know would have been nice. Nobody bothered to tell me anything and the woman who called me back wouldn't give me the time to get a pen to write anything down, she just wanted to get off the phone. I am thoroughly disgusted. I would like someone to call me to discuss this and tell me why nobody called me after the test to let me know what was going on. If I hadn't called a month later I wouldn't have any idea that I have heart failure.

I was attempting to pay a bill online on their system -but the bill "disappeared" - and online stated that I had a balance of $0. Only to find a month later that SAME bill was sent to a bill collector! I was happy to pay the bill online, but WHY would you take the amount OFF your own portal? So when someone goes to actually want to PAY the bill it isn't there - but instead you send the amount to a debt collector???? Great customer service. You guys suck! And yes, I did pay the debt collector so the bill is all set - but honestly - what a horrible customer experience.

My care started out great while in the icu. I've never had a back issue like I do now. Been told by 3 different doctors I have 3 different things going on. I was moved from icu to a floor where a nurse felt my issue was not nessacary for that floor so back to the ice then later that night I was transferred to a step down floor. Where the nursing care changed to less response to call bells. So they started to take me off the iv stuff put on pill form which didn't do shit which I've told them. Tried oxycodone, then 15 MG of morphine also 600 of gabbatine and Tylenol. So for 3 days I've been up now the head guy of pain management has told them twice that I should be on a pca or even iv pain meds and of course their response was not going to happen he need to go to rehab. So your willing to send me to rehab in this much pain that they won't be able to treat me which means I'm coming right back to your er make sense I though your job was to keep me out of the hospital. Doctors should listen more to there patients versus push me out the door current patient room SW532.