Dr. Muhammad R. Malik MD

Unfortunately I had to go and visit the ER for an illness last Thursday and I have to say it was an excellent experience start to finish. The staff was nothing short of superior from my first desk check in all the way to time to be discharged. Everyone i encountered was respectful, caring, and compassionate the whole time. I can't say I want to get sick and visit again but when I need them in the future I know I am going to be well cared for. Thank you everyone at the VA!

Hospice wing, I wish I could give more stars. My dad passed away only days after being put on hospice care there at the hospital. I live in Texas and got to the hospital as quickly as possible. The staff was amazing, so caring and one nurse told me her story of how she had recently lost her dad. The morning my dad passed away, I was able to sit in a private area outside of his room and was offered everything from something to eat/drink to a hug. The staff really made me feel cared about during this horrible time. One nurse made it a point to hug me every time she walked by. I never felt rushed to leave and they even did a beautiful service with a heartfelt message while I was there, before we left. I was given several business cards and told to call if I needed anything. I was directed downstairs to a caseworker to get some information that I needed. At first she did not seem super friendly but quickly showed that she was sorry for my loss. I am glad that my dad's final moments were around such a caring staff and I am comforted in knowing that he was given everything he needed. It has been 3 months since he passed away and I received a call from someone at the VA today, wanting to check on me and see how I am doing. That meant a LOT to me! I have heard really bad things about other VA hospitals but Cleveland was truly amazing!

The way y'all treat your veterans is crazy. No compassion what do ever. When you need a hospital, emergency or not, you have to be 60 mins from Wade park, according to what? It takes us over a hour and a half to get up there doesn't matter what time of day we go, but according to scheduling we're 58 mins away. We have never made it up there in 58 minutes. But we passed six hospitals on the way up. Their scheduling is terrible, had two appointments up there today, we get up here and Then they tell us they don't do injections on Mondays. Then we've got the second appointment, calling us asking us where we're at, when we're still at the first appointment that they scheduled. The way you guys treat your veterans is ridiculous. Such a shame. And we don't even put in for mileage, because to get reimbursed for that is a hassle in itself. They need to figure out something for people who live in Summit County so they don't have to keep coming up to this ratchet hospital. There's about three employees that actually care, but the rest have no compassion. They don't care about scheduling, They never call you back (Robin we've been trying to get a hold of you) we've called several times and she doesn't return our phone calls. People are going to go blind, before you help them. Again what a shame the way you treat your veterans. You guys ought to be ashamed of yourselves. It's clear you're there for a paycheck and not for anything else

Had a great experience in the ER and also an intensive care at the VA medical center. The nurs es on that floor that I had Melissa, Jessica, Kate and Christina we're all fantastic. I would recommend any veteran who needs care to come there.

My review: I am expressing my deep concern and disappointment regarding the excessive wait time that is consistently experienced during most of our (hubby and I) VA emergency room visits at the CLEVELAND VA. On 7/13, my hubby arrived at the emergency room seeking urgent medical attention and was subjected to an unreasonably long wait before receiving any care and had to remind them about pain medicine. The wait time endured far exceeded what I believe to be acceptable for an emergency medical facility. Despite the urgency of his situation and the severity of his symptoms, he was left waiting for 6 hours without receiving any updates or explanations for the delay. This prolonged wait not only caused him significant distress and discomfort but also raised serious doubts about the quality and efficiency of the emergency services provided at your hospital for veterans. As a patient in need of urgent medical care, it is expected to receive prompt and timely attention from the emergency room staff. However, the extended wait time experienced not only compromised my well-being but also left me feeling neglected and uncared for during a critical moment of need. I understand that emergency rooms can be busy and that triage protocols are in place to prioritize patients based on the severity of their condition. However, the extended wait time endured was unacceptable and fell short of the standard of care that expected to receive from a reputable medical institution. I urge you to investigate the circumstances that led to the excessive wait time experienced and to take immediate steps to address any systemic issues that may be contributing to such delays in the emergency room. Patients seeking urgent medical care should not have to endure prolonged wait times that jeopardize their health and well-being. I question if the surveys being sent out are being reviewed. I trust that my concerns will be addressed seriously and that the service will work to improve the efficiency and responsiveness of the emergency services provided at your hospital. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution to my complaint. Sincerely, Veteran Tenika Lamb P.S. When the doctor came in, he was kind, patient, and very informative.