Michigan Heart & Vascular Institute

I find the lack of follow through in the office of Dr McCallister scary, and hap hazard to say the least. Considering that they are dealing with patients with serious heart issues, it can take numerous days to get a response/advice. I am usually forced to make more than one call to his office, and the last time even asked for a supervisor when I was told, "he got the message regarding your husband's high BP's, BUT we can't make him reply...He is a very busy man with many responsibilities!!!" I finally got the PCP to increase the dose of BP med, when I never got a call back... If the Cardiologist is too busy, then I think he needs to refer his patients to another physician who has the time and ability to respond to patients. I wonder how many patients die waiting for "call backs." Also wonder how many law suits have occurred with this poor patient care.

This organization is fabulous with emergency situations. They saved my life. However, the follow up stuff gets rather convoluted and downright stressful! Trying to get my prescriptions approved and filled EVERY time is an exercise in frustration and futility. So aggravating (which I might add is not a good state for a heart patient to be in!)!!! First, you have to remember to call weeks ahead of when your prescriptions run out. It takes them a long while to respond. And you have to do this EVERY time! Meanwhile, I am getting messages from the pharmacy that my prescriptions are not approved. Which then prompts another irritating call to MI Heart. And I am left wondering what going off all of my medications at once will do to me. . . It seems there must be an easier way to handle this aspect!

My mother has been a patient for many years, with no complaints and positive service. However, today when my husband took her to an appointment, he was not allowed to accompany her back for the actual visit. I don't know if this is covid-related, but in any case it was highly inappropriate as my mother has significant memory issues and does not remember conversations for more than a few minutes. She also is not able to accurately provide details of her recent experiences, or ask (or answer) any questions related to her medicines. A family member should ALWAYS accompany elderly patients to their appointments - how else can we advocate for them? We will be transferring my mother's cardiac care to another institution after this experience. No second tries where health is concerned.

One of the best health facilities in the State.

Diagnosed with Atrial Fibrillation a year ago. MHVI was prompt getting me in, performed a battery of tests and procedures and am currently on a medication that seems to have the issue under control. Their appointment hours cover a wide time frame, the nurses I've had have all been terrific, the Docs & P.A.s have been great, all take time to explain whatever I asked and never did I get the impression they had to rush away. I like this practice a lot!