NAYA – 52 & Madison

I came here to pick up my order from the Too Good to go app. I know it's a program to save restaurant food and they sell to customers cheap $5/bowl but it doesn't mean restaurants can treat the customers not nicely. Originally the pickup time was at 20:00 PM and changed to 15:15 PM. I arrived 10 minutes early and confirmed with one of the staff to pick up my order and suddenly a staff named Mary changed the pickup time to 16:15 PM. When I asked why she changed it, she said the app that changed it, which does not make sense i saw her literally change it once she knew I was picking up from too good to go. She also gives an alternative to cancel the order. Just because we don't pay full price for the food it doesn't mean you can treat your customers like this, if you mind serving customers from too good to go then don't participate in this program. The attitude isn't acceptable.

The quality of food and service has improved since last 3 months. The only concern I have is the chicken portion is less during the rush hour. The person doesn’t put a whole scoop of chicken dharma but 2/3 of a scoop. Overall, better than 2-3 months ago.

Mery, the general manager, is amazing! She went above and beyond any form of costumer service i’ve received at a fast casual establishment. I lost something while ordering and she went out of her way to help me look for it until it was found. The patience and grace she showed during both our busy work days meant more than the action of finding something I stupidly misplaced. Also the food great!

This place is great! I have to be honest, I can't say anything about the atmosphere because I don't even know if they have tables. I order and pick up. That said the important part is that you get a ton of great food and it's a good value. I always get the salad bowl with falafel, hummus, baba ganoush, sumac, olives etc. It's so filling and good and none of it is processed food. Best lunch in midtown.

Always a long lunch line but it goes quickly and definitely worth the wait. Big portions and delicious options. I really like getting the beef shawarma rice bowl with all the ingredients and sauces added.