University of Maryland Eye Associates at Redwood

Stay the hell away from this place! OH MY GOSH!!!! I just want to pick the darn glasses up! I signed in at 11:43 and told him I was picking up glasses for my dad. I had to sign in and take a seat!! This guy is taking people that signed in AFTER me and he is moving slower than a sloth! Why is this place open?? It is now 12:21 and I am STILL waiting for him to call my name!

They never answer the phone. I called several times and when I finally got ahold of someone, they transferred me to a voicemail when I specifically asked to speak with someone. I called back again, and a guy named Demond said he doesn't know. Totally unprofessional. I work in the medical field and know it is a no-no to ever tell a patient that you don't know. The solution is to try to find out especially when I'm just asking what is the address and times that I can come to get my child fitted for glasses. I don't know if they are understaffed but they seriously need to get it together.

Two stars because the doctors are fine, but otherwise? This whole clinic (if that's the right word) is terrible. Everything goes through a call center, so refilling prescriptions is a nightmare because either something doesn't get done on their end or the pharmacy's end, so refilling is a frequent battle and a slew of phone calls when it really could be a lot simpler. I am currently trying to get one of my prescriptions set up for home delivery and can't even get in touch with the actual doctor's office to make sure the request has been seen. Communication is either being on hold a lot, being told you'll get called back and you never do, or all your info being put into an online patient portal that no one even reads anyway. Freaking awful and I am always near frustrated tears anytime I ever try to get anything done with this clinic. I regret choosing them and would leave immediately if I wasn't convinced that sending my records to another doctor just simply wouldn't happen, and THAT would be a pain too.

Consistently have to wait at least half an hour before your scheduled appointment to be seen. This office always over books appointments and the waiting room is frequently full. The staff is very friendly, but the wait is killer. Do not make any others plans because you will be in the office for over an hour.

The first time I brought my husband to his appointment we had to wait almost 2 hours after our appointment time to been seen. We spent 3 hours in this office only to be told that the diagnosis would need us to come back on another day to see a different doctor. Now, we return today to see that doctor and have once again been waiting in the waiting room for over an hour in a half past our appointment time. It’s totally unacceptable to expect people to spend their entire day waiting to be seen because you over book appointments! Horrible scheduling and management process!