ZAHI HAIDAR-AHMAD

Spouse recently had major surgery for back pain. Very complicated as the doctor had to go in from the front and the back. Caged placed and she was up walking the same day. Physical therapist worked with her to develop some home exercises until she can begin pt on a regular basis. Overall nursing staff was warm and we elcoming. Very comfortable room actually. I slept on the recliner chair the entire time she was in the hospital. Meals were ad equate and a couple items were actually tasty. I ate in the cafeteria for breakfast but shared other meals with my spouse who was not too hungry. Housekeeping was friendly and non obtrusive.

The interventional cardiologist was outstanding. Hospital staff was good. If I have to go back there, I would. Hope that I don't have to. Thanks for a great experience.

Had an outpatient procedure go sideways. Ended up staying for a week. The nurses on 4C were fantastic. Very empathetic and understanding. I don't know how they do it, it's got to be a tough job. Dr. Okafor was great, he explained everything in great detail. The cafeteria was good too. Pork green chili tacos or shredded beef tacos! The valet parking was a plus. The valet was very courteous and friendly. We didn't want to be there but it was nice to have so many helpful people around. Update: had to stay on 2F this time. Great team. Everyone is so nice and kind. They all seem to really enjoy what they do, especially with such a hard job at times. The valet team are really nice and efficient too. Thank you all.

I recently visited Honor Health Shea due to extreme lower abdominal pain, and while the doctors and staff were generally great, my experience was severely marred by the ongoing remodel. The care process was poorly managed, and I felt like I was constantly being shuffled around without consideration for my comfort or privacy. Upon arrival, I was placed on a bed for about 10 minutes before being moved to a chair in the hallway to wait for blood work. After my blood was drawn, I was told I had to sit in the chair for an hour until my labs were reviewed. The doctor finally returned 30-45 minutes later, whispered the situation to me, and informed me that I needed an ultrasound. Another 20 minutes passed before I received pain medication and was taken for the ultrasound. After the ultrasound, I requested to lie in a bed due to my pain and feeling lightheaded from the medication. I was then walked to another room with recliner chairs, only to be moved again 30 minutes later for another exam. Finally, I was allowed to lie on a bed, but only for about 10 minutes before a tech rudely told me to get dressed and move back to the other room. Throughout this experience, I was moved more than six times, often sitting in uncomfortable waiting room chairs while enduring severe pain and receiving pain medication. The lack of proper resting space and constant shuffling was not only uncomfortable but also felt like a violation of my privacy and dignity. It’s clear that the hospital is struggling to function properly during the remodel. In my opinion, the ER should not be open under these conditions, or at the very least, it should be moved to a different section that allows for patient comfort and privacy. As someone with over 15 years of experience in healthcare, I’ve never witnessed such a poorly managed situation. Changes need to be made to ensure that patient care doesn’t suffer due to construction. Unfortunately, this was the worst experience I’ve ever had in a hospital, and I wouldn’t recommend seeking emergency care here until these issues are addressed.

My husband was recently a patient on the third floor of Scottsdale Shea. we have been here before and always had great luck, and excellent care. This time we arrived by ambulance. We were in the ER for five hours before being admitted. Clearly, this is a very busy hospital ER on a weekend. The subsequent care my husband did or rather did not receive was beyond concerning. He had injured himself and was unable to move much less walk. No one let me ever emptied his urinal. The room was not well air-conditioned and hot the entire time. The room was too small for equipment that was needed. And orthopedic potty seat was brought in and covered with a urine stained blanket so that we didn’t have to look at it. The floor was dirty and never cleaned. The bed tray was filthy. I sanitized it. The blinds at the window were up all the time and held in place by chain . It was impossible to keep the room clean or to sleep. I had to change the sheets on the bed, the second day, and after asking for clean sheets, I was told: “this was not a hotel”.