Alex Zare

I was disappointed by Nicole Naples' services provided during our purchase of our family home. My husband and I feel we were misinformed on a number of issues and some of our requests for information and questions, pertaining to various aspects of the home buying process were never satisfactorily answered. We felt rushed through the process by Ms. Naples, in spite of the potential legal issues, caused by the seller. Time and again we felt that Ms. Naples is eager to simply see the deal close, rather than to protect my and my family's best interests. At times Ms. Naples commented that we were getting "so much", or "too much for our money" - something we never expected an agent, representing us to say. In our understanding, the real estate agent, representing us, is always fighting for us, trying to secure us the best deal possible, not encouraging us to close our eyes and just "bite the bullet". We feel that the agent mishandled a tricky situation and we ended up having to close on the house without being able to ascertain whether the seller made the repairs and eliminated the safety hazards found by home inspection the seller committed to. Among those were: a leaky roof, attic insulation, hazardous open electrical plugs in the backyard, damaged fence, trees that were found to be a fire hazard, and much more. Ms. Naples did not insist on seller's responsibilities. We trusted our agent to be our fortress, our defender and a protector of our best interests. We found ourselves having to do a lot of homework, researching our rights as home buyers and making sure that we ask our agent to do what the agent is supposed to do to ensure we do not lose money and do not end up buying a liability. In one instance, early in the process, Ms. Naples commented that "obtaining permits" for a major overhaul of the house done by the seller was "optional". It turns out it was not - which caused us massive frustration - and forced seller to obtain all the necessary permits for basement remodeling, electrical wiring, fire blocking installation, etc. Purchasing a house without permits would have meant no home insurance for us, issues with the county and possible tens of thousands of dollars of out-of-pocket expenses for us, forced by the code. The pictures of our home have still not been removed from the internet, although we asked Ms. Naples to do that right away. We will be forced to seek out her employer to ensure our rights and privacy are protected. Ms. Naples reacted to this review with legal threats. Apparently, our opinion and feedback are only permitted, if they are positive. We shall absolutely fight for our right to free speech, to our opinion and integrity. Reviews should be honest and are meant to improve the experience for future home buyers. Experience may vary, but ours was not great. A disappointment.

I really enjoy working with Heather Berg as the Managing Broker. She was responsive and helped us get thru the diligence process. Whitney May is a godsend - she is just as responsive and helped me navigate the state bureaucracy to get an active license. I recommend Pearson Smith to any new agent.

This group will lie to you and completely rip you off. I have an infant and Jennifer Riddle has put us in an awful and dangerous situation. They don‘t care at all though and most likely continue getting away with these monstrous acts.

I recently contacted Ben Dominguez after inquiring about a property on a Friday afternoon. He responded promptly, suggesting we speak the next morning (Saturday) and assured me he would do his best to be available, which I found promising. On Saturday morning, Ben messaged me, stating his availability to assist with any questions throughout the day. I followed up with him on Monday and was pleasantly surprised when he arranged to meet my husband and me the same day to show us the property we were interested in. When we met in person, the interaction was cordial but unremarkable. While Ben was sufficient in showing us the property, he didn’t come across as the most enthusiastic or engaged realtor. Nonetheless, we expressed our interest in the property, and he outlined the next steps. We decided to apply and informed Ben on Monday afternoon, and he assured us he would follow up with us throughout the process. However, Tuesday, Wednesday, and Thursday passed without any communication from Ben. By Friday afternoon, frustrated by the lack of updates, I reached out to him. His text response was brief and contained a grammatical error, prompting me to call for clarification. When I called, Ben informed us that another applicant had been selected. While we understood the competitive nature of the process, his indifferent tone and lack of proactive communication were disappointing. When I asked when he planned to inform us, he casually mentioned he thought the portal would update us and, quite dismissively, added, "Well, I’m telling you now." Reading other reviews that painted Ben as a top-tier realtor made our lackluster experience even more disheartening. His follow-up was inadequate, and his approach lacked professionalism and courtesy. Despite his offer to show us other properties, his failure to keep us informed and his indifferent attitude left us feeling undervalued and unimportant. There is certainly something to be said for diplomacy and effective communication, both of which were sorely lacking in our experience with Ben.

I work with Evelyn because a friend recommended her to me and she was definitely everything and more when it comes to an amazing agent. She was very attentive and definitely told you the truth on weather a property would be a good home or if there are more problems than it's worth. I would 1000% recommend her to anyone looking for an honest, hard working agent