Ali Jasim

Worst dental office! They are unsanitary, unprofessional the dentist rush through procedures not doing it good or correctly just to get u done and collect the money! I went in for a deep cleaning that should be broken down to 2 days 1 1/2 hrs each and you mouth broken down into sections cuz numbing the whole mouth isn’t recommended! Well dentist did what he said was full mouth in 30 mins my gums are no longer attached to my teeth in the front! And to top it off he didn’t even want to numb it! After being numb he still caused me so much pain I was happy he gave up after 30 mins got hope and was in shock. Don’t look like he did much didn’t get plaque off front or behind teeth just in between where he messed my gums up! It’s not something that can be fixed and they are taking no accountability for what they have done ! I go to new dentist and the say I still have plaque in the pockets! Horrible dentist. Do not go here there a million places that take medical. Do not go here !! The guns are turning black in the front now and swell up and move around they aren’t attached to my teeth and right in the front they do this ! I should sue it still has plaque I can’t get off with flosser on front and behind teeth only in between

I would give zero star to this clinic but there is no such option on google map. I have been customer of clinic over two years. I accepted orthodontic treatment and general treatment in this place but they provided me the services below average lot of times. I could take lots of examples. I just went to this clinic today at 4:40 pm, 20 mins before my appointment at 5 pm and they asked me to wait there until 5:30 after taking the x-ray imaging. Then someone called my name, I thought it was finally my turn but the guy told me very bad news that doctor was not available and my appointment got canceled. I was so frustrated at that moment because no one told me before. They should’ve told me early and funnier thing was that the agent from their clinic called me on the phone in the afternoon to make sure my appointment was today at 5. Just like last Friday they called me the last minute and canceled my orthodontic visit at 4:30 pm when I tried to leave for their clinic. ( At least they called me right ahead of time, sarcastically!)

I scheduled an orthodontic consultation a month in advance, specifically requesting a 5:00 PM appointment. Before booking, I repeatedly confirmed that they coordinated benefits between my two specific insurance providers. This was the only reason I chose West Coast Dental. In the days leading up to my appointment, I called three separate times to offer my insurance information and ask if there was any paperwork I needed to complete beforehand. Each time, I was told that nothing was needed. On the day of my appointment, I called at 1:00 PM to confirm, but they couldn't find my appointment at first. After a 10-minute search, they located it and told me it was at 4:30 PM. I explained that my appointment was at 5:00 PM, as I had waited a month to secure that specific time. They reluctantly agreed to see me at 5:00 PM. I arrived at 4:55 PM and signed in. The receptionist did not greet me and seemed irritated when I asked if she needed my insurance cards and ID. She claimed I should have received a form on my phone, but it turned out she had my wrong number. After an unprofessional exchange, she finally handed me the paperwork, which she rushed me to complete. It took three people to check me in, and while I was filling out the paperwork, another patient mentioned she had been waiting since 3:00 PM without being seen. Patient had still not been seen at 6:00 pm when I left !!!The receptionist then informed me that they would only be using my PPO insurance, which is my secondary insurance. I explained that my primary insurance had referred me to their office because they were contracted with them, but she rudely stated it was at their discretion which insurance to use, supposedly after consulting with her manager. The consultation with the doctor was brief but excellent—it took just five minutes. However, the checkout process dragged on for nearly another 40 minutes .The same receptionist, Anna, returned to provide me with a price quote, claiming she couldn't contact my insurance company because it was after 5:00 PM. I explained that I was already aware of my benefits and was okay with someone contacting me the following week with a finalized quote. Anna refused, saying it wasn’t her job, but she might find someone who could follow up with me. Anna’s attitude and unprofessionalism are seriously damaging this practice. Her rudeness and condescending behavior were unacceptable. The only person who showed any level of professionalism was Ashley, who almost apologized for Anna’s behavior. Ashley should be the one running the front desk. Unfortunately, I won’t be returning to West Coast Dental.

The place is very clean, with friendly and bilingual staff. My only concern was the care for an elderly patient with a walker. Their cleaning/dental stations have a very crowded hall, and if you are standing there waiting for your loved ones to get x-rays, you’re pretty much watching everybody else’s procedures, so privacy is very limited. It was also difficult to maneuver my mom‘s walker, but everybody made room for her safely and appropriately. They use an ultrasonic cleaner, which is a best practice and excellent for dental health, however, my mom was in a lot of pain. I think the care for elderly patients just needs to be revisited to ensure that they are following best geriatric care practices.

My appointment was at 4.00 PM at west coast dental’s at Buena Park CA office on 12/2/2024. I arrived at the office 5 minutes before the appointment.Receptionist told me that your appointment is canceled because doctor has two more patients at the same time. West coast Dentals did not inform about cancellation of my appointment beforehand . This created lots of inconvenience.