Crown Valley Market

We have been loyal customers and supporters of CVM since its original opening. We shop here weekly and know most of the staff. The produce is less expensive than anywhere else, with a good selection of meats and European cold cuts. A week ago, on a Saturday evening, I purchased salmon steaks and planned to cook them within the next two days. When it came time to cook, we discovered the salmon was putrid and smelled terrible. The stench was so bad that we had to dispose of the bag with the deli label, even though I wanted to keep it to report the issue. We went to the store to inform the manager about the situation. The manager informed us that the policy is to return an unsatisfactory item within 24 hours with a receipt. Unfortunately, we had neither because I typically don't keep grocery receipts. While the cost of the meat was not the issue, the manager's lack of concern for our 20+ years of loyalty was very upsetting. We will now shop somewhere that values its customers.

This place is very unsanitary. I went to the bakery, someone ahead of me was being served. The employee used her very sticky hand to get different pieces of pastries without gloves or using tongs or a spatula and put them in a container for him. He left without taking the container. It was my turn now, she never cleaned her hands, she never wore gloves, she used a dirty towel on the counter to wipe the stickiness from her hand and started taking the pastries I wanted with her dirty hand and putting them in a container. I too left without taking the pastries. As I am posting this, I see that someone left a 1-star review a couple of days ago, Nazanin T, said the pastry she bought from this place had a hair in it. She posted a picture of the pastry and the hair. After seeing them in action, I can understand why there was hair in her pastry. From there I moved to the deli section to get some cold-cut meat. I saw two people behind the counter and assumed they were both employees. It turned out the guy was an employee and the lady was his girlfriend who was allowed back there touching every single meat and cheese and helping herself. I asked a question and he told me to wait a minute. He spent 15 minutes with her as she was helping herself to the slicer, the cutter, and the packaging papers without any gloves. She and he then filled up her shopping cart that she had taken behind the counter and filled it with meat and cheese and she left. After waiting 15 minutes I left because I did not want to buy anything from this deli anymore. I went to the produce department which is 2 feet away from the deli section. After he finished with his girlfriend, he never asked if he could help me. He could see me as I could see him. He had no one to serve as everybody got disgusted and left but he never offered help. I will not go back to this place. Very disappointing and unsanitary.

I had a bad experience recenlty. The produce i bought was bad, and this manager guy got very aggressive trying to tell me there was nothing wrong. It was rotten. He was way over the top and i havent been back since. I have such mixed feelings about this place, as I like the fresh bakes and the overall options.

The best place for all types of European food and delicacies. The staff are all so very helpful and everyone seems to speak 27 languages. I got sauerkraut imported from Poland there. They make fresh Sangak Bread daily. The produce is so fresh and well priced. Love this place!🏆

In conclusion, my experience at [Supermarket Name] was deeply unsatisfactory. The poor customer service, lack of communication, and inadequate management are major issues that need immediate attention. I hope the management takes these concerns seriously and implements necessary changes to improve the shopping.