Dr. Faraj Mourad DO

I visited this place on 4/27, and these are my observations: The good: The urgent care staff is very efficient and friendly when seeing people. The bad: No cafeteria services on-site and ha e to walk about three blocks to get to it. The ugly: Nothing found

Great hospital with very professional staff. I got 5 star treatments from the entrance until I discharge. The staff is very polite and courtiers. Very clean hospital and the beds are so comfortable. I am really happy with the treatments I got. The nurses are full of smile and very polite. Great place to visit for your medical needs. Thank you Kaiser and the staff for your caring.

Poor service! People waiting on excess of 7 hours and not seen by a provider. No timeline to be seen and no updates by the staff. This is not right for a major hospital to ignore patients needs. We all pay premiums or insurance for their health care service. Try another Kaiser ER. I will it be returning here and definitely rethinking my healthcare providers.

I wish I could give zero stars, but unfortunately that’s not an option. Doctor GENOVEVA AGUILAR was extremely rude and condescending to me when informing me I had tested positive for covid. It was a complete shock to me as my past experiences with covid have been much worse. She made me feel dumb for not knowing I had covid and I was feeling really stressed since I had my first day of classes the next day. (Which I now have to miss, but im aware that’s not her fault). Though, disregarding my clear distress, she basically said she has no idea when I will feel better even after being VERY clear about my symptoms, medications I’ve taken, how long I’ve experienced symptoms, etc. I left out no detail! I then asked if there was absolutely no medication she could prescribe me (which I feel is a completely normal question to ask) and she offered nothing but patronizing responses and told me there’s nothing she could do to help me… Then why are you a doctor? Not even recommendations on what to do to help my symptoms. Worst of all, she also proceeded to antagonize me and force a pregnancy test upon me even though I have not been active WELL over a normal pregnancy cycle!!! All because I forgot to TRACK my last menstrual cycle! Nonetheless, I still had it! She continued to pressure me into getting a pregnancy test for no probable reason, especially since she was not going to prescribe me any medication anyway. Eventually, she gave up because my mom had to step in and say NO for what felt like the tenth time!!!! EXTREMELY unprofessional on her behalf and I felt very uncomfortable the entire visit. It’s saddening because I have had way better experiences at smaller urgent cares in my town which upsets me since I switched to Kaiser thinking I would receive better health care here. So far that has been proven to be false. Worst experience I’ve ever had with a health care professional. I Do not recommend and I really hope she gets some retraining because this is NOT how you should treat a patient. **update: I took a look at her general ratings and she has an average of three stars! Makes so much sense. Just so unfortunate I had to spend two hours waiting, just for this to be my experience and considerably ended up leaving feeling worse than I came in.**

Super busy place, and the capacity is not related with that they need. I’m here since 11 am having shortness of breath, looks like this is a priority, but I’m thinking is not, because is close to 4 pm and I had not be attended. Before myself there were four people on the line, and the time access to the triage team was 45 minutes. Team is nice and they do what they can, just super short staffed. But in the case of a bigger capacity than the current 80 beds in total, I’m pretty sure they will handle it better. Nicol, the RN was outside telling us in loud voice, “we are full no beds are available at this time, we are doing our best, the estimated time for you to be attended is 4 hours.” That was a similar situation for Kaiser urgent care, that was the reason, I asked on my phone call and they sent me to come to the hospital (time and in my condition). Similar to a tourist travel, right? The waiting time was chaotic, and one lady taking her mom for assistance, she fainted, the guard helped her get up, and looked for a chair to accommodate her. There were few chairs available in the waiting room. At the end, close to 5 pm, I received attention. John was the RN in charge, a compassionate person, very knowledgeable, I felt blessed to have his attention. The doctor was nice too, brief but very nice. Place is nice buildings, fountains, tons of common areas to contemplate, but not beds. Health team works under the deep pressure to know there is a big line of people needing them, but not beds are available. Thank you guys, God bless you for being so nice in the moments we need. I’m sorry to said not to the nice lady offering me the flu shot, she tried hard, but my body was too busy identifying what I have. I told you on my next medical appointment I’ll do. The minute after I received my treatment, my doctor notes, my prescription and indication, I was released. At that moment (close to 8 pm) I was another human being, with dignity. Thanks. Waiting time in pharmacy was fair about 20 min. Sad thing is when I left, a line of more than 100 people were already formed. Waiting for attention. To Management, please add more resources in beds, X-ray equipment, EKG, MRI, resting area and some comfort for workers. Everyone works hard (securities, pharmacy, cashiers, nursers, doctors, technicians, janitors, dietitians, vaccination, everyone) luxury is nice and good management salaries too, but at least invest more in beds, equipment and in your team! Do not forget that contributors, we are looking also where our resources are going. In my case (15k by year) is not a few, my employer is the county, and they add the same. I just want to tell you quality and opportunity are perfection, please improve in opportunity what is taking a big part in the people’s assumption of your quality. Thanks.