Dr. Faraj Mourad DO

Super busy place, and the capacity is not related with that they need. I’m here since 11 am having shortness of breath, looks like this is a priority, but I’m thinking is not, because is close to 4 pm and I had not be attended. Before myself there were four people on the line, and the time access to the triage team was 45 minutes. Team is nice and they do what they can, just super short staffed. But in the case of a bigger capacity than the current 80 beds in total, I’m pretty sure they will handle it better. Nicol, the RN was outside telling us in loud voice, “we are full no beds are available at this time, we are doing our best, the estimated time for you to be attended is 4 hours.” That was a similar situation for Kaiser urgent care, that was the reason, I asked on my phone call and they sent me to come to the hospital (time and in my condition). Similar to a tourist travel, right? The waiting time was chaotic, and one lady taking her mom for assistance, she fainted, the guard helped her get up, and looked for a chair to accommodate her. There were few chairs available in the waiting room. At the end, close to 5 pm, I received attention. John was the RN in charge, a compassionate person, very knowledgeable, I felt blessed to have his attention. The doctor was nice too, brief but very nice. Place is nice buildings, fountains, tons of common areas to contemplate, but not beds. Health team works under the deep pressure to know there is a big line of people needing them, but not beds are available. Thank you guys, God bless you for being so nice in the moments we need. I’m sorry to said not to the nice lady offering me the flu shot, she tried hard, but my body was too busy identifying what I have. I told you on my next medical appointment I’ll do. The minute after I received my treatment, my doctor notes, my prescription and indication, I was released. At that moment (close to 8 pm) I was another human being, with dignity. Thanks. Waiting time in pharmacy was fair about 20 min. Sad thing is when I left, a line of more than 100 people were already formed. Waiting for attention. To Management, please add more resources in beds, X-ray equipment, EKG, MRI, resting area and some comfort for workers. Everyone works hard (securities, pharmacy, cashiers, nursers, doctors, technicians, janitors, dietitians, vaccination, everyone) luxury is nice and good management salaries too, but at least invest more in beds, equipment and in your team! Do not forget that contributors, we are looking also where our resources are going. In my case (15k by year) is not a few, my employer is the county, and they add the same. I just want to tell you quality and opportunity are perfection, please improve in opportunity what is taking a big part in the people’s assumption of your quality. Thanks.

I came into the ER very sick . I was taken care of wright away as I was in critical condition. I was there for 6 nights 7 days and The doctors and nurses couldn’t had been kinder than what they were. Very professional service from all the staff. Actually the food was not bad either as the first few days I really didn’t eat due to being so sick . But nurse crystal , Maria plus many more was very kind . My doctor was outstanding . I been around the world as professionally pilot but this hospital is the best . I will strongly recommend this hospital to my own family and friends . Thank you Downey hospital . , Beautiful room

From my husbands stay, only two nurses made us feel safe and comfortable. We will be filling out a Daisy's Award for them. We might need to find out one of their last names. The Emergency room is such a difficult experience already. But the Nurses make it more difficult. They show very little empathy, give little information, it feels like just talking to them bothers them. They don't provide information about the medications or just say this are the medications the doctors order. We have to ask all the questions, like for what, which medication is it? We wanted my husbands fever to be monitored and one of the nurse seem bothered by us asking. Let's just say we didn't feel safe or comfortable with the most of the Nurse's. The Doctors also make it seem like they don't read the chart, they have mixed information and missed information about they symptoms or reason why we were there. We did not even get a clear diagnosis and then we move to the hospital and found out they had written a diagnosis. We transfer from Urgent Care with ambulance and they still asked us the same questions over and over. The paramedics also had wrong information. At the ambulance entrance more privacy needs to be implemented and don't be by yourself. We saw an elderly women and she was just ignored and not check-in with. We moved to being admitted to the Hospital, we only had one Nurse there who made us feel safe and comfortable. The rest if the nurses are dismissive and give little to no information. They show really little empathy. They make us feel like we can't ask questions, and some say that they don't know. We didn't even know the diagnosis until like a day before we left, even though we kept asking. The bad information is frustrating. If it was not for me checking online the results and doing my own research, we would of been lost with the information they gave us. The good thing is they do have detail information online.

I had a good experience in my week-long hospital stay. The nurses were attentive, patient, and kind.

Stay stay stay away! If you can take your loved ones elsewhere, do so. The quality of care that this facility has to offer is horrendous. My mother (89 yrs old) was brought in by ambulance to the ER from urgent care (where she had been since noon)and checked in at 5:20pm. She laid on a thin gurney until 10:43 pm at which time I received a call that an ER bed was finally available. Dr came in after midnight to brief me on her condition and I had to ask if she can have something to eat and drink. One gracious nurse brought her something at 12:15 am. My mom had been at Kaiser now for a total of 12 plus hrs and nothing had been offered to her if I hadn’t asked. It makes me wonder what it would be like if she was there alone??? It is now after 1 am and she’s waiting for a room to open up so they can transport her upstairs. Now let me preface this by stating that I fully understand hospital protocol and priority is given to situations that are deemed dire. However, if no one ever verbalizes this under par standard of care, it will continue as long as we allow it. You need to do better!! The waiting room looked like a county hospital; filthy and crowded, with a minimum of 4 1/2 hrs of wait time is what we were told when we arrived. My parents have been Kaiser patients for decades and unfortunately are afraid to switch coverage because this is all they know. I pray I’m not the only one to speak up and that you will take action to make Kaiser standards what they once were. I actually over heard 3 nurses complain about how they don’t get their breaks and lunch break because it’s so busy, and then one states “ I go to lunch anyway, I don’t care if no one can cover me!” This should not be a subject discussed within ear shot of patients! Under staffed or not… This is shameful! Every Kaiser patient needs to contact member services to file a formal complaint to voice their concerns so something will be done. You don’t get what you don’t ask for! You have not, because you ask not!