Dr. Hala Z. Kazanchi MD

Leg broken in several places and I have way too much to say and thinking about it probably comes down to how much pain I have. I am programmed to have surgery on Friday around 3 basically one day after I show up. The problem is that I have a lot of pain and the Dr. doesn't know how to remedy this. I have asked and asked for pain medication and I really don’t understand why they can’t get the pain to stop. Ive asked why they don’t give me more or stronger pain medication and get no real answer. I feel that I need to go to another Hospital as they are incapable of doing it right.

I had surgery on 10/08. I was one of the first patients in the morning and I have nothing but good things to say about everyone I encountered from the door. Mrs Sylvia was a delight to check in with, I came in a little bit nervous for my procedure and she thanked me for coming prepared and made me feel welcomed. Eric was my pre op nurse and he did a really good job prepping me for surgery. Ate Thelma was my surgical nurse and I just want to tell her the biggest thank you for taking care of me. Since she picked me up at pre op she made me feel safe. Knowing I was going to be under with her in the room, I knew she was taking care of me, along with Lindsay. Obviously dr Taller and dr Abhijith, my surgeon and anesthetist, did amazing and kept me safe and alive, which I’m very thankful for. I unfortunately and thankfully don’t remember my recovery nurse, that wasn’t my finest moment and my apologies. Post op was a breeze thanks to my nurses Fara, Daniel, Ceajay, Marygrace and Evelyn. This has been my only surgery and medical stay ever, this hospital has an amazing team that I appreciate a lot. I came in nervous and scared but it stopped the second I met these people. I’m deeply grateful for the care I received. The hospital is clean and has everything and more you could need. In any case the only thing I would improve is a little more room and improved space for visitors. There was only one chair for visitors in a double patient room. But that is it. Amazing people and good facility.

I was at this facility for a total knee replacement surgery on 10/17/24I had to stay several nights due to some issues with sensation. The nurses, CNA’s, Dr. Dietz, physical therapists, Justin,Steven and Sarah were amazing. Michael who worked for housekeeping was very kind as well. The following nurses and CNA’s went above and beyond. Jackie, Jeremy, Savanah, Paola, Jav and Alexis. However I did have a situation that was so upsetting that I cried. Called my family to let them know. At approximately 6:40 pm I asked for a nurse to help me go to the restroom. I know that shift change begins at 7. No one showed up after 3 more calls. At 7:15 CNA Martin stands at the door and I told him how long I had waited. His reply to me was “Do you think you’re the only patient? It’s shift change and I have other patients to check up on. By the way what do you expect when it’s shift change.” I was so upset. My sister then called the nurses station to see if I was ok and had gone to the restroom. Here comes Jessica in a rude manner asking what was my problem that my sister has called twice to make sure I was okay. Do not work in a field in which bedside manners are worth more than any medication. I am going to make sure that this doesn’t happen to anyone else. Martin needs to find another job and Jessica needs to learn how to speak to people.

My mom was recently admitted to the hospital. The staff was AMAAAAZING. Everyone we came in contact with was super helpful, caring and took their time explaining things to us. Wendy, (floor 8 nurse), Dr Tashima (hospitalist), Kay (I think that was her name? case worker), all went above and beyond. Only thing that was icky was the food. Not so great. But the staff was fabulous....

My daughter was brought here by ambulance after a moderate car accident in which an airbag deployed in her face. I came to the ER room to meet up with her around midnight and NOBODY addressed me or seemed helpful. The security guards were unwelcoming and seemed irritated that they had to stop talking to each other. I waited in line to talk to a registration person and when it was my turn she never smiled and did not offer much help with my questions. I finally met with my daughter who was stuffed in a tiny room with a curtain in the middle that separated it for another patient. The nurse left my daughters stickers all over the room and never even used them for anything. She left the Epic chart open and left the room without locking the screen, multiple times. I was able to read not only my information but clearly saw information for the other patient in the same room. The nursing team was obviously understaffed, my daughter hardly had attention and I never even saw a physician. We were there for almost 5 hours and she got 2 x-rays and some Tylenol that she couldn't swallow. The bill was over $9k . I called billing for an itemized bill and the line disconnected. I called the medical records/ ROI department a few weeks after to ask how I could obtain her records for my supplemental insurance and the guy on the phone was rude and seemed irritated that I was calling instead of trying to figure it out online. After the conversation I thanked him and said goodbye and he did not even reciprocate, he literally mumbled something. This place is awful. Not a good experience in any way. The administration should be ashamed. This place is in desperate need of basic customer service training across the board.