Dr. Kirollos Yousef MD

I had a fantastic experience with Kayla at Boston Children’s Hospital! (Floor BR , PCP ) From the moment I walked in, she greeted us with a warm and welcoming smile, immediately putting us at ease. Kayla was incredibly professional, attentive, and made sure that we had all the information we needed for our visit. She went above and beyond to answer our questions, and her patience and kindness with my family made all the difference. It’s clear that Kayla genuinely cares about the well-being of patients and their families. Thank you, Kayla, for making our experience so smooth and stress-free

As much as I hear how good this organization is couldn’t be far from the truth. For reference I do not live near this hospital. However I was willing to commute out of my state to help my child. Short summary my son has had feeding issues sense he was a NB. He is now 20 months old and his main nutrition is still only milk. Now at this age it is not normally for a child to just want milk. Yes we’ve done feeding therapy with just about everyone in my area. Yes his been to multiple feeding specialists and G.I. Doctors. I spoke to someone here and left a message. Surprise no one ever followed up with me. I’m more angry that the so called doctor I talked to told me he would ask one of his other colleagues in reference to trying to get my son seen. Thanks so much for not helping me. Sincerely a very defeated and angry mom.

A Disheartening Experience with Non-Clinical Staff While the nurses and doctors at this hospital were outstanding, delivering exceptional care to our son during his stay in the ICU, we unfortunately had a very different experience with some of the non-clinical staff, specifically in the lobby and food court. Our stay was marked by several unpleasant interactions that left my wife and I feeling unwelcome. It began when I went to pick up a mobile order at Panera late at night. I was unfamiliar with the layout, and when I asked where the pick-up area was, the staff responded in a dismissive and unhelpful manner, pointing vaguely without offering any real assistance. Their behavior made me feel uncomfortable from the beginning and just stated 'it's probably over there with the others'. My wife had similar experiences—once at Subway and another at a check-out counter. At Subway, her sandwich was rudely slid across the counter, causing it to fall on the floor and without so much as an apology from the staff member. At the check-out counter, she was spoken to rudely by an employee who made an unnecessary comment about the cost of bags, in a tone that felt unprofessional and unkind and stated 'next time ask for a bag before paying' During another visit to the customer information desk, I was met with frustration and rudeness while trying to ask for directions to our son’s ICU room. What stood out the most, however, was an incident at the food court burger stand. I observed the staff treating others warmly (African Americans) and with kindness, yet when I placed my order, I was met with an EYE ROLL and cold, unprofessional service. The contrast in treatment was both noticeable and frustrating. These interactions, while not reflective of the incredible clinical care we received, made our time at the hospital unnecessarily stressful. It was upsetting to encounter what felt like hostility and dismissiveness, especially during such a vulnerable time for our family. We hope that management takes note of these issues and ensures all staff—whether clinical or not—are held to the same standard of professionalism and respect..

They saved my granddaughter's life. She had endocardial cushion defect. They repaired her heart. We were back home in 2 weeks. Boston Children's Hospital is the best. If you have been told that your baby needs a heart transplant. They might be able to repair the heart without a transplant. No matter where you live, it will be worth the trip.

It is truly impossible to get in contact with my children’s physicians. You call and wait and wait then leave a call back number, but no one ever calls you back. I send messages on the portal but I never get a response. It took 8 business days for someone to get in touch with me. The doctors are phenomenal but if I can’t actually contact them in a timely manner, what’s the point? I am currently in the process of switching my children’s specialists over to MGH.