GISELLE KUNZAT

I am prior service US military and I have sought the help of realtor Jim Cox to find a retirement home for me in Texas and Jim has been a solid rock realtor for me in Texas for all my realty needs. I highly recommend James as your One-Stop realtor if you need honest and dedicated realtor who will go above and beyond most realtors to make his clients satisfied.

Recently we had the pleasure of working with Taylor Barnum to find a bigger space for our little growing family. Although we were only looking for a rental this time around Taylor treated our process as though we were closing on a multimillion dollar house. Her customer service was like no other. You can tell she isn’t just in it for the check, but in it for the long run. Our agent’s experience and deep understanding of the market were invaluable. She provided exceptional service, was always punctual, and was incredibly responsive to our queries. She turned what started off as an incredibly stressful experience with another agent from another company into an enjoyable one. Because of our amazing experience with her we know she will be our first call when we are ready to purchase our dream home. From start to finish, it was an absolute pleasure working with her. From our initial conversations and throughout the whole process, Taylor was professional. She was highly knowledgeable about the local market and made sure we always felt like a priority. At each step in the whole process, Taylor came through with her commitment to excellence. Throughout our journey, Taylor demonstrated immense patience and understanding of our situation. Whether we needed additional time for research or required more information on a particular property, she took it all in stride. She went out of her way to provide us with extra resources and various options to consider when deciding. She drove all over town for us because we couldn’t decide where we actually wanted to be and always had a genuine attitude when she was showing us houses. But honestly overall the best part was the friendship we walked away with at the end! She truly had our best interests at heart. Taylor is just absolutely wonderful to work with. It was like having a friend on the “inside” that was working for us! She really cares about hers clients as well as the community and neighborhood she is helping you become a part of. I can’t say enough wonderful things about this lady!

I regret to share a disheartening experience with a realtor associated with a certain brokerage. Unfortunately, our engagement resulted in a significant financial loss, exceeding $10,000, right before Christmas. The lack of empathy and remorse displayed by the realtor during our transaction was deeply troubling. The ethical standards upheld by this brokerage are concerning. I recommend seeking alternative options to avoid similar disappointments.

Just had an unbelievably rude unprofessional experience from a Realtor by the name of Priscilla Tellez. She does not know how to speak to people without an attitude. This woman set up a time to meet with me and double booked. I showed up early waiting for a response from her only for her to show up and allow entry to another person and close the door behind her. I messaged her to make sure I was on time and if she was still able to show me the property, and no reply. Mind you I was parked out front so she did see me. I then called her to confirm it was indeed her inside and she said "I didn't need to introduce myself or respond to your txt, I told you I'd be here. The door is open if you want." I drove away. How rude to not even have the common curtosey to explain beforehand about the double booking or even respond nicely.

My family was making a huge move from WA to TX and tried working with 2 other real estate agents before discovering Monica Burca at JLA Realty. She was there for us every step of the way for behind the scenes paperwork to communicating with the construction project manager, to the closing. She was personable, kind but hard our back. It is by far the most positive experience we have ever.