Joshua Rathburn

THIS IS THIE WORST PLACE TO THINK TO MOVE IN TO! PLEASE READ THIS AND SAVE YOURSELF FROM MOVING HERE! I swear to God , Me and my Wife moved in here in January, ever since then we haven’t had any peace at this place. I can not even call it “home”. First, the management is awful. They can shout at people instead of solving problems that they made themselves. At first, we got robbed, and management don’t have any cameras around, so they couldn’t provide any footage to the police, and the maintenance literally enters apartments without permission. I assume that’s how we got robbed. Then out of nowhere we wake up from the sound of maintenance breaking our window, and now we don’t have a window at all because they took it off and still didn’t manage to fix it. We are forced to stay home now to make sure nobody robs us again, this time in open-window apartment. Now it’s been 9 month since we moved in here , and there are so many more other regular tenant problems, that, to be honest, don’t seem like a problem for us, since we already witnessed the worst the regular tenant could face. (AC, laundry , kitchen appliances, roaches/insects, stray dogs, gates and gate keys, parking spots and so on). Don’t move in here if you have a choice. All of the 5star reviews are fake…

Military Veteran here, To whom it may concern, Not sure where to begin as this has been an ongoing disaster as of 2022 for myself & spouse as we’re literally physically, emotionally & financially exhausted at this point. See email below sent to Greystar & West U’s Management Team with literally no assistance as I’ve been a loyal Tenant for the past 5 years! If you’ve had a similar experience at this Greystar property, please feel free to reach out to share your stories and videos etc. as I have many more videos & photos to share at request as they’re to large to upload here. “Per our phone call dated Friday 08.16.24 @ 4:49pm upon my arrival home to video attached, I’d like to respectfully request an in person meeting at your earliest convenience with myself, our Community Leaders, Greystar Management Team, City of Houston Building Inspectors & Fire Marshalls to address all current Tenant concerns with the ongoing Renovations/Repairs within our Complex, specifically the below rendering our Apartments “uninhabitable” due to ongoing Safety concerns amongst many others. In the meantime please forward the City Permit # obtained by Greystar & its Contractor’s if applicable authorizing these ongoing Renovations/Repairs within the City of Houston, please ma’am. Also, please let me know when it’ll be safe for myself & spouse to return to our Residence?” • Americans with Disabilities Act (ADA). • Fire & Safety Hazards with inoperable Smoke Detectors within dwellings & inadequate Egress etc. • Exposed Electrical Wires in violation of City Code. • Ongoing Violations of OSHA standards by Greystar’s Contractors. • Mold Remediation. • Greystar providing Financial assistance for additional Utility expenses, Hotel accommodations, Food, Fuel, inconvenience Fees etc. for all displaced Residents due to ongoing repairs & unsafe dwellings. • Theft & Burglary’s of Automobiles & Residences. • Newly authorized Airbnb Rentals/Sub-Lease with no “Background Check” requirements or City, Zoning Permits although existing Tenants are required to do so, which is In violation of “Tenant Lease Agreement” etc. • Pest infestation.

The experience of the attention provided by Alexandria was great! We felt very comfortable with her first class attention, she showed us the different options of the apartments with total calm and explained the different options to us. The place is really nice, extremely clean, quiet, it will definitely be one of our first options when deciding where to live. Thank you Alexandria!

“My application process and move-in experience were amazing, thanks to Emily. Life isn’t perfect, but she ensured I was guided through any issues that came up. Maintenance was prompt with updates, which is normal since nothing lasts forever. The grounds are clean, and so far, I’m pleased with everything. If you’re on the hunt for apartments, I highly recommend scheduling a tour with Emily

As a resident of this apartment complex, I have mixed feelings about my experience here. While the place is nice and the neighborhood feels safe, the leasing office has become problematic, especially since the management changed. The new management team, has not been attentive to residents' concerns. Whenever issues arise—whether it's related to parking lots, emergency maintenance, leaks, payments, or even the water and sewer bills that seem to increase every month, or the elevator which is broken most of the times and I have an old parents with me which should have climb stairs- they often dismiss them with excuses, stating that they can't help because they have too many units to manage. Alexandra Green, in particular, has been unhelpful and, at times, dishonest. She often claims ignorance of ongoing problems or uses the change in management as an excuse for not addressing issues. Moreover, her behavior towards residents is so unprofessional, making it difficult to resolve concerns. The positive reviews about her seem misleading and don't reflect my experience. If the apartment had a different management team especially staff, it would be a great place to live. Unfortunately, the current management's lack of responsiveness, accountability, and professionalism has made the experience frustrating.