Dr. Waziri works in West Covina, CA and specializes in Gynecology. Dr. Omar Waziri is affiliated with California Hospital Medical Center and Citrus Valley Medical Center Intercommunity Campus.
I called this office yesterday to schedule an appointment. The medical assistant was so rude from the very beginning. I had an authorization form for services at their office that's why I called for an appointment. The medical assistant very rudely kept saying she couldn't find any information to make that appointment. I proceeded to give her more information when I realized I was talking to myself, she had hung up on me.
Iโm trying to give this place no stars. For their irresponsible costumer
service as a patient. Understandable this is a busy location but should not count against their services with patients and their health. Front office has no sense of urgency and work ethic. Noticed employees preferring their conversations about hair and nails rather than their work in helping out patients. I understand the community isnโt quite knowledgeable on health procedures and taking whatever answer the โprofessionalโ staff gives as professional or best advice. Coming from a trained front desk staff member they lack full work capabilities and commitment. Thanks for nothing not mad but disappointed on their service.
On my last visit to East Valley Community Center I went thinking was for my annual mammogram screening when Md.Julie Alcid informed to me to change my clothes to get ready for a pap smear test I panicked and explained to her about my previous experience was really bad and I would pass on it she was very understanding she offer me to walk me through and to be very gentle and if I was uncomfortable to let her know I completely trusted her and got ready by the time I was going to ask her about how long was going to take to finished she said "you are ready" what??? my gosh I was so nicely surprised.Thank you very much Md.Julie for such emotional supporting and what an amazing experience!!!!
Wait time is always extremely long. Our Appointment is always at 11 and never get our name called until around 1240. Happens every time and just happened again. We have other things to do thatโs why we all make appointments and itโs always an inconvenience .
I am new to East Valley and it's not coming across favorable, Most times they don't answer the phone.A recording comes on asking if you'd like to leave the line and receive a call back,well most times it late late and there was a time I didn't get a call back at all. I am so dissatisfied with this hospital, I am only still there because I like my Dr. he works out of this place,Get this I have to call them to get an appointment with my Dr ,that's crazy and its hard to get an appointment, and they have a couple smart mouth telephone operators. Its awful, I rate them a 00000.This Insurance is awful,I am only still here because of Dr.De'Artola but this place us awful, I called to inquire which hospital they covered and the operator said she wasn't sure.Look at what has happened to our care, they don't give a darn.
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Maria Baez
2 months agoI called this office yesterday to schedule an appointment. The medical assistant was so rude from the very beginning. I had an authorization form for services at their office that's why I called for an appointment. The medical assistant very rudely kept saying she couldn't find any information to make that appointment. I proceeded to give her more information when I realized I was talking to myself, she had hung up on me.
J Pe
7 months agoIโm trying to give this place no stars. For their irresponsible costumer service as a patient. Understandable this is a busy location but should not count against their services with patients and their health. Front office has no sense of urgency and work ethic. Noticed employees preferring their conversations about hair and nails rather than their work in helping out patients. I understand the community isnโt quite knowledgeable on health procedures and taking whatever answer the โprofessionalโ staff gives as professional or best advice. Coming from a trained front desk staff member they lack full work capabilities and commitment. Thanks for nothing not mad but disappointed on their service.
Maria Quevedo
4 months agoOn my last visit to East Valley Community Center I went thinking was for my annual mammogram screening when Md.Julie Alcid informed to me to change my clothes to get ready for a pap smear test I panicked and explained to her about my previous experience was really bad and I would pass on it she was very understanding she offer me to walk me through and to be very gentle and if I was uncomfortable to let her know I completely trusted her and got ready by the time I was going to ask her about how long was going to take to finished she said "you are ready" what??? my gosh I was so nicely surprised.Thank you very much Md.Julie for such emotional supporting and what an amazing experience!!!!
Justin Ramirez
3 weeks agoWait time is always extremely long. Our Appointment is always at 11 and never get our name called until around 1240. Happens every time and just happened again. We have other things to do thatโs why we all make appointments and itโs always an inconvenience .
Margaret C Williams
3 months agoI am new to East Valley and it's not coming across favorable, Most times they don't answer the phone.A recording comes on asking if you'd like to leave the line and receive a call back,well most times it late late and there was a time I didn't get a call back at all. I am so dissatisfied with this hospital, I am only still there because I like my Dr. he works out of this place,Get this I have to call them to get an appointment with my Dr ,that's crazy and its hard to get an appointment, and they have a couple smart mouth telephone operators. Its awful, I rate them a 00000.This Insurance is awful,I am only still here because of Dr.De'Artola but this place us awful, I called to inquire which hospital they covered and the operator said she wasn't sure.Look at what has happened to our care, they don't give a darn.