Sahara Dental

I have been their patient since 2018 and have kept my balance clear at every visit (as is their policy). They sent me a bill of 2019 now, to my old address, whereas all their current correspondence comes to my current address. Even on multiple follow up they could not give me a reason, except sending me pages of itemized bills and blaming it on the insurance. They could not even point out which item the insurance refused to cover. Their account department threatened to send my bill to the collection and told me to find a different dentist. The entire tone was condescending. I escalated to Dr Naji, and he spoke kindly but did not revert the charge and gave me a "50% off" on this supposed bill. I had no choice but to pay. I feel bullied. As their account team suggested, I will look for a different dentist.

This is a total 100% scammer company. I paid a visit in 2019. I paid my bill timely and in full. But this year they sent me a bill claiming that I still have a balance remaining with them even though I was covered with great health insurance at the time of my previous visit. Avoid at all costs. I asked them to provide evidence and they didn't reply to my email because they don't have the evidence. They kept sending me the bill. I need to report them to the police. Run if you can. Their technique is terrible. I chipped my front tooth in 2019. But it was a minor chip. They filed my front tooth down to nothing so that they could bill me extra for a custom crown. The crown they placed fell off after TWO months when I bit down on some chocolate. I didn't sue them for medical negligence, and they still kept sending me the bill. If you don't take my advice, you'll regret it!

This dental practice has no in-person office or finance manager. When there was an issue with my bill, the front office staff had to email their office manager. I asked for that person's phone number so I can speak directly to them but the reply was that they only have an email. Also, on another occasion, I called to cancel an appointment but still received an email reminder. I called twice during the week and their phone message stated they were closed. Finally, I emailed them and they cancelled my appointment via email. I don't trust any business that does not have in-person office manager. Is this The Wizard of Oz where a little person hides behind the curtains and writes emails all day??

Been visiting this office for 3 years now. The staff is always super nice, however, expect to wait well past your scheduled time. Last time I waited over 40 minutes for my appointment and had to leave without getting my cleaning done or else I would’ve been super late for work. You should not overbook appointments if you are understaffed!!!

I have been a customer in the past five years and always had a fantastic experience! Dr. Naji and the whole team are always very pleasant and super professional. If you’re looking for an experienced, compassionate, and a dentist that works with passion, Dr. Naji is truly amazing (especially if you are stressed out!).