The Spot Restaurant is known to be a classy upscale Hookah and Shisha Lounge in the heart of Encino. Setting the standard for the past 21 years for its service, food, and lounge atmosphere.
My recent visit to The Spot Lounge was unfortunately overshadowed by Bobby's unprofessional conduct as the manager. His inappropriate language and lack of professionalism raised concerns about his suitability for the managerial position.
Despite multiple available tables, three of which were indoors, our group of five at 1 am was denied seating indoors and placed in a poorly lit outdoor corner. Rain dripping onto my friend's head from an unprotected tent further dampened our experience.
When we attempted to address these issues with Bobby, he dismissively stated no service was available, suggesting we wait on a waitlist at an unconventional hour. Disheartened by this, we reluctantly returned to the outdoor seating. Our efforts to order were thwarted by staff following the manager's directive not to serve us.
Bobby's attitude and the establishment's apparent disregard for FDA standards, as seen in attached pictures, prompted me to report these concerns. Unfortunately, I cannot recommend this place. I hope an audit is conducted soon, and improvements are made to address the issues with service and overall quality.
I guess Nowruz is around, I love their Haft Sin table. What a great place to have fun, the employees are very welcoming, friendly and fast as always. I really love the environment and atmosphere of this place. Foods delicious too, always have delicious pastries for dessert.
I come to place for so many years. But I had to write a review this time. This is one of my favorite places to go with friends. Good food, atmosphere, and nice staff. DERRICK was our sever and he was amazing!!! He gave us a service that felt VIP. He is so nice, caring, and friendly. Thank you!!
Okay so the spot is an interesting place. It essentially out on a walkway of a mall. Putting that aside it's such a popular place for all my friends who love hookah and so it ends up being a hangout place. The food is surprisingly pretty good for a hookah lounge and so I would it has something for everyone. It's pretty well known if you live in the Encino area.
This is by far my favorite hookah place. I can eat the food here literally everyday and not get sick of it. The staff are by far the nicest, sweetest, people ever. They make you feel like family and always asking if I’m okay or need anything. I love bringing my family and my friends here for a great hookah.
Shahrzad Nikkhah
2 months agoMy recent visit to The Spot Lounge was unfortunately overshadowed by Bobby's unprofessional conduct as the manager. His inappropriate language and lack of professionalism raised concerns about his suitability for the managerial position. Despite multiple available tables, three of which were indoors, our group of five at 1 am was denied seating indoors and placed in a poorly lit outdoor corner. Rain dripping onto my friend's head from an unprotected tent further dampened our experience. When we attempted to address these issues with Bobby, he dismissively stated no service was available, suggesting we wait on a waitlist at an unconventional hour. Disheartened by this, we reluctantly returned to the outdoor seating. Our efforts to order were thwarted by staff following the manager's directive not to serve us. Bobby's attitude and the establishment's apparent disregard for FDA standards, as seen in attached pictures, prompted me to report these concerns. Unfortunately, I cannot recommend this place. I hope an audit is conducted soon, and improvements are made to address the issues with service and overall quality.
Karine Mar
a month agoI guess Nowruz is around, I love their Haft Sin table. What a great place to have fun, the employees are very welcoming, friendly and fast as always. I really love the environment and atmosphere of this place. Foods delicious too, always have delicious pastries for dessert.
Niki Afshari
in the last weekI come to place for so many years. But I had to write a review this time. This is one of my favorite places to go with friends. Good food, atmosphere, and nice staff. DERRICK was our sever and he was amazing!!! He gave us a service that felt VIP. He is so nice, caring, and friendly. Thank you!!
Alen Beygelman
a week agoOkay so the spot is an interesting place. It essentially out on a walkway of a mall. Putting that aside it's such a popular place for all my friends who love hookah and so it ends up being a hangout place. The food is surprisingly pretty good for a hookah lounge and so I would it has something for everyone. It's pretty well known if you live in the Encino area.
samira noorzad
a month agoThis is by far my favorite hookah place. I can eat the food here literally everyday and not get sick of it. The staff are by far the nicest, sweetest, people ever. They make you feel like family and always asking if I’m okay or need anything. I love bringing my family and my friends here for a great hookah.