Wafaa Tawadrous

This is my personal narrative of what occurred with realtor Ashley Burton Smith with Keller Williams Realty My husband and I finally found a home on our own that we liked and knew we wanted to close on and started that process with Ashley. Her value to us as a realtor was in her negotiation and coordination of all the parties involved to include the lender, the title company, and the sellers. To us she was not present at all during closing week claiming she had a rough week. The worst part of this was closing week there was a very important email my husband needed to be able to wire the money correctly to title company. She had incorrectly given the title company the wrong email which I never use and has repeatedly told her. He can asked her and she said to just call the title company. The wire was incorrect and the money was mis-sent with both banks telling us they had no idea where the money was. BOA confirmed they sent it but the other bank said they rejected it and don’t have it. We called both banks multiple times and got misinformation from both with neither having a clue where the money was. We missed our closing date and over the weekend anguished over missing money which we did not know would even make its way back to our bank. She initially denied any fault in this but finally became apologetic, flooding my phone with apologies and excuses. That coming Monday we finally received the money back and we were able to get the keys. This is 3 days after a very stressful event. I was again at work and my husband met with Ashley for the keys. At this point when he met her, he stated his true feelings as the conflict was very fresh. He told her he could not recommend her to anyone after undergoing this anguish which a small mistake was preventable. He said he took back referrals. She continued to be apologetic and even gave a huge 1000$ gift card to us and said that she understood how we felt and even if we didn’t use her to rent out our current townhouse which we intended to keep, she would help us to try to find another realtor that could and would do it at a discounted rate. My husband was never mean during this encounter he said he was very stern, but he did not yell at her or raise his hands or act aggressively. A few days passed and we were quite busy trying to catch up from this mess. We did not have a chance to even think about replying to Ashley or touching base. Before we had a chance to even state our feelings, which ironically, we had forgiven her and moved on, she slammed the door in our face. We had planned to tell her we accepted peace offering and she could still lease our townhouse but she didn’t give us a chance to do that. She sent a very emotionally unstable text to us retracting the gift card, and essentially the apologies and she cancelled on us stating she would not rent our townhouse for free which is why we had ever signed with her. This was a complete and utter shock to us. Despite how terribly stressful our closing week was we still hung on and didn’t quit on her. How could someone initially deny anything was wrong than accepted fault profusely than immediately and unprofessionally rescind the large gift which to me was incredibly petty and disrespectful. To me, this was very emotionally unstable. We did not do anything in the interim of her apologizing to her turning around and unprofessionally severing a long relationship. I am writing my account as an experience for others. If the gestures are large and grand from someone chances are they can easily be pulled and retracted. I believe Ashley’s behavior is highly unprofessional for someone who claims to have a paralegal background and experience with negotiation and working relationships. A good relationship requires the ability to be apologetic and consistent and humble steward to customers/clients that provide the work that sustains one’s profession

Isn’t it a bit insane that the sellers who contracted Keller Williams signed at 9 am today, we the buyers signed at 12:30 pm today and their agent Christy Bulerez is holding the keys and garage opener to our new home hostage at 5 pm because she wants money that is not in the contract or any agreement that has been sent to her and signed and wants it off the books? I cannot believe an agency would tolerate this type of behavior. She graciously messaged my agent for her sign yet does not think she needs to hand over keys. I’m appalled that this behavior would be tolerated.

I recently engaged with a Realtor from Keller Williams, Ziad Al Kayali .. whose misleading advice has caused significant issues and financial losses. This Realtor, assured clients online that they did not require permits for making changes inside their homes. However, this information is unequivocally false and has led to a range of problems. The repercussions of acting on this misinformation have been severe. These oversights resulted in delays, fines, and even the possibility of having to undo completed work, causing undue stress and financial strain. After encountering these difficulties, we are taking the necessary steps to address this issue. We plan to escalate this matter to the Texas Real Estate Commission and Keller Williams, the broker representing this Realtor. It is crucial to hold accountable those who provide inaccurate and misleading information, especially when it pertains to such critical aspects of homeownership. In conclusion, I would advise anyone considering working with this Realtor to exercise caution and verify all information independently, especially regarding legal requirements such as permits for home modifications. Trust is fundamental in real estate transactions, and it is disappointing to encounter such misleading practices that can have far-reaching consequences.

Today is Second day after closing and i still haven’t received the keys from the sellers realtor . This realtor Christy Bulerez is a joke.. she dropped by to turn in all the keys and garage door openers, when she was outside she asked for her Realtor Sign (i know this because my realtor told me thats the first thing she asked for over the phone with her when she arrived) … just because i put her sign up in the garage so the wind wouldn’t messed up she decided it was funny to take off with my keys… really disappointed at KW i had to pay a locksmith

My interaction with Dillon Loren from Keller Williams Metropolitan Realtors was highly unsatisfactory. His unprofessionalism and slow response time were incredibly frustrating. Despite filling out personal information on an application, I never received any further communication from him. This experience has left me questioning the credibility of both Dillon Loren and the company as a whole.