Dr. Faten Kamel G Marcos

Service is great. However, the wait time never improves. If your appointment is at 10 you’ll be seen at 10:30-10:40. Then they’ll get your xray done, and once you get into the room be prepared to wait another 20-30 minutes to see the dentist. I’ve been coming to this location since I was a teen & wait time need to be improve.

I’ve never left any kind of review before but o had to go after filling came out and my insurance hadn’t started yet of course, was billed and charged total sale price $415, after procedure was told I was overcharged and given a new installment contract for total sale price for $299, signed and left. It was a lot of money especially considering I lost work and struggling financially. After 90 days and no refund I call and was told by the representative that there was nothing put in for a refund. So he said he put in a note and I would receive a callback within 72 hours. Nothing. So I call again, told again I’d get a call in 72 hours and again nothing. So I go in today and told I wasn’t overcharged and I would not be getting my refund. She just kept telling me how much the procedure cost and how much the plan costs and that’s how much I paid. Don’t understand why then I was told I was overcharged and given documents stating the charges. I get charged $415 on the installment contract and then given the same document stating sale price is $299 and having me sign them and I would get a refund but I’m not getting a refund? Why tell me that and even give me the document to sign for a $299 charge then? So I guess make sure you’re getting charged the exact correct amount.

Mostly woman 1 elder male dentist and not only nice but did great job inmy root canals informative 👏 &efficient professional my grade for the Day was 4

SCAMMERS purposely exploiting lower income bracket. They refuse to send digital X-Rays of your teeth, which is a HIPAA violation. Dentist didn’t even look at XRays just opened my mouth and had the receptionist try to convince me I needed a $1200 full “scaling cleaning” typically reserved for teeth that haven’t been flossed regularly or that have gum recession. I refused to believe the dentist and booked a private practice. Western Dental refused to send my XRays (which are YOURS not the dentist’s). Had to pay for new x-rays and turns out my teeth are in PERFECT shape and the cleaning Western recommended would have done damage. Do not trust these people. They only make a profit by up-charging past what insurance will cover and make up reasons for procedures to bring in $$. This practice is completely unethical and unprofessional. Do not trust.

Horrible service. I went in with both daughters. They told me medical would pay for my younger daughter but the older daughter would not be approved. So they are charging 6000 and then an additional 1000 for her and then don't even schedule her for monthly visits. But if course the charge me monthly. And my poor daughter that actually needs braces is still waiting for approval. If I could give them -stars I would. There are many other orthodontist out there who don't try to take your money with our providing service. This one is a scam. Their dental office is good but orthodontist is horrible. The orthodontist is only available 1 day a week so getting an appointment is ridiculous. Very unprofessional. When you try to complain to a manager they just transfer you around and around.