El Mahroosa Restaurant & Cafe

Excellent experience. The service from our waiter ALI was absolutely amazing. He was extremely professional and courteous. He came by our table to check in on us often. He recommended a delicious dessert too, Would come back and ask for ALI to be our waiter. Keep up the great work. Will be back! Thank you!!

Service is always friendly (they can slow down a bit when they're packed, but that's expected!). Food is delicious. Atmosphere is authentic. It stays true to the neighborhood culture and roots in the middle east. Love coming here for a nice night with friends and family.

When we come to Anaheim we always stop here to eat and do hookah. Today was the worst experience ever and we will never be back. When we went inside they were doing a photo shoot with the owner/manager he didn’t even acknowledge us. We went and sat down our waitress came to the table didn’t say anything just stood there, we asked if she could give us a few minutes then she came back stood there then we gave her our order. We asked for water to drink she never brought it. Then she brought the food and we had to ask for the water again. The whole time we ate our meal she never came to check to make sure everything was good. Then she came and picked up the plates again didn’t say anything like how was everything and just gave us the bill we asked where we pay the bill and she said right here. We paid the bill and she didn’t even say thank you. When we were leaving they were still doing the photo shoot we walked right by the owner/manager and he didn’t even say thank you or bye. Basically our visit today we were not acknowledge at all. Never will come back.

Delicious! Our server, Mohamed Dokhan, was extremely accommodating and made sure we had the sauces and flavors we wanted. Great atmosphere and flavorful food.

The lack of professionalism displayed by Mohammad, the manager, ensured that I will not return to Mahroosa. As a regular customer who frequently visits them on weekly basis with friends, I typically enjoy both the ambiance and cuisine. However, during my recent visit, when I called ahead to inquire about dining options due to Ramadan, Mohammad informed me we would have to wait until 7 PM to be served. Despite asking about the menu, he directed me to the Instagram page without providing any specifics. Upon arrival, we entertained ourselves with tea and backgammon, only to discover that the main dish we had anticipated would not be available due to insufficient customer demand, though it was on the menu posted on instagram (though we asked as we entered to make sure they will serve it). Despite communicating our dissatisfaction to Suzie, a server, and waiting for 25 minutes with no resolution, we offered to order the dish from the menu and pay full price. Even with that request, Mohammad finally approached us offering that he will do so if we wait an additional hour. Unwilling to prolong our wait any further, we requested the bill. As we exited, it was evident that Suzie handled the situation more adeptly than the manager himself. Mohammad's lack of basic customer service skills and inability to address customer concerns has regrettably led to the loss of our service.